Support

Frequently Asked Questions

FAQ - Aunt Jeans

What products and services does Aunt Jeans offer?

Aunt Jeans offers a wide range of home decor, textiles, and related accessories. Our catalog includes categories such as Home Decor, Accessories, Table and Tablecloths, Bedding (including Duvet Covers, Bed Skirts, Sheets, Pillow Covers & Shams), Napkins, Bath (Towels, Robes, and Bath Accessories), Throws, Clothing and Accessories (Loungewear, Sleepwear, Robes), Nursery items, Blankets & Quilts, Decor, Kitchen Accessories, and related categories.

How can I shop by category?

You can browse products by category using the navigation menu on our site. Each category page lists available items with filters for size, color, pattern, price, and stock status to help you find exactly what you need.

Do you offer gift cards or gift options?

Yes, Aunt Jeans offers digital gift cards and gift options for occasions. Gift cards are delivered electronically and can be used toward any eligible product on our site.

What payment methods do you accept?

We accept major credit cards, debit cards, and other standard payment methods available at checkout. Some regions may also support digital wallets or installment payments where applicable.

What is your shipping policy?

We offer standard and expedited shipping options. Actual delivery times depend on the destination and chosen shipping method. You’ll receive tracking information once your order ships, and you can estimate delivery during checkout.

Do you ship internationally?

Yes, we ship to select international destinations. International shipping rates and delivery times vary by location. Please review the shipping options at checkout for precise details.

What is your return and exchange policy?

Items may be eligible for return or exchange within a specified window from the delivery date, provided they are in original, unused condition with tags attached. Some categories may have exclusions. Please see our Returns & Exchanges policy for full details, including instructions and deadlines.

How do I track my order?

Once your order ships, you will receive a tracking number by email. You can also track your order from your account page on our website.

Can I modify or cancel an order after placing it?

Order modification or cancellation is possible within a short window after checkout. For changes, contact our customer support as soon as possible with your order number.

Do you offer care and care instructions for textiles?

Yes, each textile product includes care instructions. We provide guidance on washing, drying, and ironing to help maintain quality and longevity of items like sheets, duvet covers, towels, and curtains.

Are there sustainability or ethical sourcing efforts?

We strive to source materials responsibly and partner with suppliers who meet ethical and sustainability standards. Specific programs vary by product line; please refer to product details and our About page for more information.

How can I contact customer support?

You can reach our customer support team via email, phone, or the contact form on our website. We aim to respond to inquiries promptly and assist with orders, returns, and product information.

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